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6.0 Refunds & Cancellations
6.1 You can only cancel your account by opening a support ticket with our billing department supplying your: Main account domain, username, password, subscription number or latest order number
6.1a If you do not cancel using the procedures set in section 6.1, your account will not be canceled and will be subject to charges
6.1.1 You must notify Assiva Ltd at least 7 days before your next billing.
6.1.2 If you do not notify Assiva Ltd at least 7 days before your next billing date with your intent to cancel, you will be charged for any subsequent months where the cancellation notice has not been provided to Assiva Ltd at least 7 days before the due date.
6.2 Accounts canceled under our 14 day money back guarantee are subject to a full refund for the server only (less any additional fees), UNLESS the account was purchased under a special promotion held by Assiva Ltd. Additional services, addons, or options are excluded from refunds.
6.2a Accounts purchased under any Assiva Ltd promotion (with our without coupon code) are EXCLUDED from the 14 day money back guarantee. Promotions are considered to include servers where any discount has been given to the normal listed price.
6.2b Any free additional services provided are deducted from the total refund amount of customers requesting a refund under our 16 day money back guarantee. The cost is detirmined by the current market value of the item.
6.2c Where the account has had more than 10% usage of bandwidth (10TB bandwidth limit applies irrespective of server limit) the money back policy is void
6.3 If you have violated our Terms of Service, the 14 day money back guarantee no longer applies to you
6.4b If we suspect that the account was utilised for fraudulent purposes, then the the money back guarantee is void. We will be the final arbitor of this decision.
6.4 Domains, SSL certificates, IP addresses and any additional services ordered are not governed by our 14 day money back guarantee
6.5 If you are requesting credit under our uptime guarantee (i.e. we did not provide you with 99.9% uptime), then the request must be submitted within 72 hours of the incident happening. Otherwise the request will be void.
6.6 You must allow up to 30 days for credit and refunds to be processed and applied to your account
6.7 Accounts part way through their billing period are not automatically entitled to a refund of any remaining term.
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