Announcements
Christmas & New Year 2011 opening hours
Monday, December 19, 2011
Another year has passed and as we approach the festive period we wanted to make our clients aware of our opening hours for 2011's festive period. Support (all products) No impact, available 24/7 all days Sales Sales will be closed from 12.30GMT 23rd December and re-open 0900GMT 27th resuming normal operating hours (Monday - Fri 0900 to 2100GMT) Live Chat...
[Resolved] Netherlands Network
Saturday, July 2, 2011
[Resolved] Since 01.25 this morning we have been experiencing a DDOS attack on our network, we have been debugging the issue and null routing IP's as needed. We have been in consultation with Brocade who have been assisting with the issue.
[Resolved] Power issues UKu series servers
Friday, June 24, 2011
We are currently experiencing problems with one of our racks that house the UKu series servers. The rack is powered and stable but the APC reboot functionality is not in place so reboots are taking longer to action than normal. Updates will follow once a solution is in place. Update 06/07/2011 - orders are starting to be processed servers loaded into the racks.
Netherlands network: Planned maintenance Tuesday April 19th 2011 05:00am
Monday, April 18, 2011
As part of our ongoing improvement work to the Netherlands racks we will be installing an additional core router to the network to provide additional redundancy and capacity for peak times. All going well this should be the last upgrade of its type. The net result will be that each rack switch will now have 2x 10Gbit redundant uplinks ensuring a premium quality of service. The work...
Emergency network maintenence
Thursday, April 7, 2011
As many of you will know we have experienced some problems with a core Brocade Switch. As a result we will be doing a two phase replacement of this switch. The first phase is an already planned improvement to the network, adding an additional 10G uplink to the network. This will occur at 0900 - 0930am 07/04/2011 UK time with minimal, if any downtime to the racks. We will be seeking...
[Resolved] Problem at softlayer
Thursday, March 31, 2011
We are currently investigating packet loss at Softlayer. Update posted shortly. Update 1 - Switch being swapped. Update 2 - Switch is in, servers coming online as they are plugged in. Any further issues please raise a ticket.
[Resolved] Network issues - Netherlands servers (all)
Thursday, March 31, 2011
Any Netherlands servers or colo customers will be noticing packet loss on the Netherlands network. The network is currently under a 7gbit UDP DDOS attack. Generally servers are responding, but slowly. Please note that initially we thought this was an issue with the switch - however this is not the case.
Christmas opening hours & VAT change
Thursday, December 23, 2010
Opening hours over Christmas Over the Christmas period we will be operating a technical support staff only. Sales, and 1 st line ‘live chat’ support will not ne available from 1300GMT 24 th December through to the 4 th January. VAT change As you may be aware the UK government has changed the VAT rate from the 4 th January from its current 17.5% to 20%. Any invoices paid...
[Resolved] Dutch servers bandwidth / reboot issue
Tuesday, December 21, 2010
There is currently a problem with the bandwidth reporting / reboot software. This problem is with the link between the server itself and the customer portal, causing either out of date information to be displayed- or a license error. We are currently trying to resolve this with the software vendor and will update in the meantime. Bandwidth is still being recorded and will be available once...
[Complete] Netherlands network issues
Wednesday, October 20, 2010
We are currently experiencing issues with one of the two core routers for the Netherlands servers. While the network is generally stable occasional drops are occurring. Juniper are currently debugging the issue for us and updates will be posted when they are known.
